China Consumers Association released Internet services in the first half of the consumer complaint, teaching complaints
Original title: China Consumers Association released the Internet service in the first half of the consumer complaint, Pope complaints home, Beijing July 28 (Reporter Sun Bo Yang) reporter learned from the Power Association, in the first half of 2021, the National Consumers Association 521,976 complaints, saving the consumer to save the economic loss of 75,089 million yuan.
According to the relevant person in charge of China Consumers Association, according to the relevant complaints of the National Consultation Association, the National Consumers Organization organized a total of 521,976 consumers in the first half of 2021, a year-on-year decline, solving 412,561 pieces, complaints, complaints, for consumption Round the economic loss of 75,8900 yuan. Among them, 3,725 complaints that have doubled compensation due to fraudulent behavior, and the amount of compensation is 3.46 million yuan.
All levels of consumer associations organize consumers to visit and consult 670,000. According to reports, in all complaints, the problem of after-sales service accounts for%, contract issues account for%, quality problems account for%, and the price problem accounts for%, and the problem of false propaganda accounts for%, and the problem is%, and the measurement problem is%. The problem of personal dignity accounts for%, and other issues account for%.
Compared with the first half of 2020, the complaints in contract and after-sales service have increased significantly, and the proportion of complaints in price and quality has decreased significantly, and the remaining complaints changed.
China Consumers Association 上海夜生活品茶 issued data showing that in all complaints, the commodity class complaints are 240,756 pieces, accounting for the total complaint amount, compared with the same period last year, the proportion increased by 2 percentage points; the service complaint is 258,915 pieces, accounting for the total complaint %, The specific gravity drops a percentage point; other class complaints are 22,305 pieces, accounting for% of the total number of complaints. From the perspective of the commodity complaint data in the first half of the year, household electronic appliances, daily commodities, food, clothing shoe hats, and transportation, complaints, top five.
Compared with the first half of 2020, the proportion of clothing shoe hat complaints rose a percentage point, and the proportion of medical and medical supplies complaints decreased.上海老闵行油压店推荐
In the specific commodity complaint, the quantity of your complaints is food, automotive and parts, clothing, communications products, shoes.
Compared with the first half of 2020, jewelry, shoes, and daily spikes have grown the highest year-on-year, and other categories increased relatively slow. From the first half of the service, the service class complaint data is seen, the social service class, Internet services, education and training services, cultural and entertainment sports services and sales services are in the top five of the service complaints. Compared with the first half of 2020, the proportion of cultural and entertainment sports complaints increased by a percentage point, and the proportion of sales service complaints decreased a percentage point.
In the specific service complaint, the quantity of the complaints ranked first in the top five of the business Internet services, catering services, network access services, training services, beauty, and hairdressing. Compared with the first half of 2020, beauty, hairdressing, accommodation service, maintenance and repair service and education services entered the top ten of the service class.
Among them, the hairdresses have grown higher year-on-year, and the catering services have dropped more year-on-year.
(Editor: Li Qiangqiang, Zhang Hua Wei) Sharing More people see.